Terms and Conditions of Business-Plasma Screens Direct

Full Summary of Terms of Trade

Purchasing Terms
For orders made from the UK 17.5% VAT is added. No VAT is charged for sales outside the EEC or if the customer is within the EEC and has a valid VAT number. Otherwise much will depend on our turnover in the individual Country. Most private customers in the EEC would pay 17.5% VAT. 

All prices on this site are VAT exclusive (unless indicated otherwise).

Subject to status you can set-up a customer account with us. Payment on account for one off deals is 14 days from date of invoice unless the order is from a PLC, NHS Trust or other PLC in which case our normal terms of 30 days from invoice apply. We reserve the right to add interest at 3% above Barclays bank PLC base rate on late payments.

Alternatively items can be purchased by Cheque, Switch, Debit Card or a Bankers Draft. Your order will then be dispatched the moment all funds have been cleared. Please note that we carry out verification checks on all orders and on some occasions we may require further proof of residence before processing a "customer not present" card purchase. This will normally be two forms of identification such as a copy passport and utility bill etc.

On certain items that are marked as having a credit card supplement we charge 2% to cover our card processing costs. This ensures that we can offer the best prices.

All cheques should be made payable to The Premier Group Limited.
 

Product Names/Trade Marks and Supply of Goods

All product names are trademarks of their manufacturer. Specifications are as described by the manufacturer (unless the product is made by us). We reserve the right to refuse to accept any order without having to supply a reason for doing so. Specifications are subject to change without prior notice.  We cannot be held liable for delivery or other problems where we are reliant on third party companies for performance. 

All delivery times are approximate and for guidance only. However if we cannot get the product within 21 days of placing the order you may cancel and al money will be refunded in full.

Shipping Charges
Sale of Goods - Delivery is free within the mainland UK. Other than this we have to quote an individual price.

Hire of Plasma Screens - you will be advised of the total cost depending on where you live in the UK at the time of booking.
 

Delivery Schedule
Orders are classed as having arrived the following business day if received after 3.00pm. There are times when we can ship as late as 6.30pm but if urgent we would have to agree what is possible on an individual basis if after normal cut off times for next day.

Orders are usually delivered next day (subject to cleared funds). Should the product not be dispatched within 48 hours we will contact you to advise a delivery date. However delivery times are approximate only and not binding.

 
Non Stock Orders
If your item is not in stock, we will place and order for you. If ordered online you have the option to cancel your order if you would rather not wait. We reserve the right to request payment in advance for all non stock items.
 
14 Day Returns Policy
The Premier Group and all divisions offer you the following guarantee. All of our products come with a no quibble guarantee. For Plasma Screen, Projectors and other electrical items the goods must be unopened. For other products we will refund in full subject to the customer paying the return carriage to us or our supplier and the goods being re-packed in the original wrapping and being in an "as new condition". Otherwise a re-stocking fee of 15% applies.

If you want to return any item please call us first if you are having any technical difficulty as we should be able to quickly resolve any issues with telephone advice or a replacement. However if the goods are not required for any other reason please E-Mail us with your details and the invoice number. We will then issue an RMA number within 24 hours.

Any money paid will be refunded within 30 days and will usually leave us within 3 working days.

Statutory Rights

The terms and conditions of the Premier Group Ltd does not affect your statutory rights under English Law or the sale of goods act.
 

Complaints Procedure
The Premier Group Ltd (and it's trading divisions - Including the previous non incorporated businesses) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email Mr Richard Thomas, the Managing Director on Richard@Plasma-Screen.co.uk


Customer Service Charter

Our sales office is open from 9.00am GMT to 5.30GMT Monday to Friday. Whilst we cannot offer any guarantees you may get an answer outside of these hours if any of the staff are still available.

Our Address for Correspondence is:-

The Premier Group Ltd t/a Plasma Screens Direct, PO Box 29, Units 10/12 Wern Industrial Estate, Newport, NP10 9YF.

E-Mails are usually responded to on the day they arrive but in any event we aim to respond within 24 hours. If we do not have all the information to respond fully a holding reply will be given in this time period.


Copywrite © Premier Group Ltd - 2007 - All products and Subject to Availability and E&O Excepted